Refund Policy

This policy applies to services and engagements provided by ROSE ESSENTIALS where a written agreement defines the deliverables, milestones, and applicable fees.

Refund eligibility is evaluated against the deliverables, milestones, and acceptance criteria defined in the governing engagement.

Fees attributable to work already performed, materials produced, or third-party services procured on the client's behalf are generally non-refundable.

Refund requests should be submitted in writing to support@rosessent.com, including the engagement reference, the basis for the request, and any supporting documentation.

Each request is reviewed by ROSE ESSENTIALS in coordination with the relevant engagement leadership. Reviews are conducted with a focus on fairness, accuracy, and adherence to the governing terms.

Approved refunds are processed using the original payment method where reasonably possible. Where original methods are unavailable, an alternate, mutually acceptable method will be arranged.

The following are typically not eligible for refund:

• Completed deliverables that meet acceptance criteria
• Time-and-materials work performed and accepted
• Third-party fees and licenses procured on the client's behalf
• Engagement setup, onboarding, or discovery activities already conducted

In the event of a dispute regarding a refund determination, both parties agree to engage in a good-faith resolution process consistent with the dispute resolution provisions of the governing engagement.

Questions regarding this policy may be directed to ROSE ESSENTIALS, 1000 Continental Drive, Suite 500, King of Prussia, PA 19406, or to support@rosessent.com.